Effective Date: 10 September 2026

At Madhuram Hotel & Resort, we value our guests and aim to provide a smooth and transparent booking experience. This Refund & Cancellation Policy explains the terms applicable to cancellations, refunds, and changes to reservations made through our website or directly with the resort.

1. Booking Confirmation

• All bookings are subject to availability and confirmation by Madhuram Hotel & Resort.

• A reservation is considered confirmed once the required advance payment or full payment has been received and the booking confirmation has been issued.

• The cancellation and refund terms applicable to a booking will depend on the room, package, promotional offer, event, or service selected at the time of booking.

2. Cancellation by the Guest

Guests may request cancellation of their reservation by contacting Madhuram Hotel & Resort using the contact details provided below.

• Cancellation requests must be made through an official communication channel of the resort.

• The applicable cancellation charge, if any, will depend on the cancellation terms communicated at the time of booking.

• Cancellation requests made sufficiently in advance may qualify for a partial or full refund, subject to the applicable booking conditions.

• Cancellations made close to the scheduled check-in date may be subject to cancellation charges.

• Certain promotional, discounted, prepaid, or special-rate bookings may be non-refundable or may have separate cancellation conditions.

3. No-Show Policy

If a guest does not arrive on the scheduled check-in date and has not cancelled the reservation in accordance with the applicable cancellation terms:

• The booking may be treated as a no-show.

• The advance payment or booking amount may be retained as a no-show charge.

• Any remaining refund, where applicable, will be determined according to the specific booking terms.

4. Refund Eligibility

Where a refund is applicable:

• The refundable amount will be calculated according to the cancellation terms applicable to the booking.

• Any non-refundable booking fees, payment gateway charges, taxes, cancellation charges, or other applicable deductions may be excluded from the refund.

• Refunds will generally be made to the original payment method used for the booking, wherever possible.

• The time taken for the refunded amount to appear in the guest’s account may depend on the payment gateway, bank, or financial institution.

5. Modification or Rescheduling

Guests may request to modify or reschedule their reservation, subject to:

• Availability of rooms or packages.

• Applicable rate differences.

• The original booking’s cancellation and modification conditions.

• Any additional charges applicable to the revised booking.

A modification or rescheduling request does not automatically guarantee availability or waive applicable cancellation charges.

6. Cancellation by Madhuram Hotel & Resort

In exceptional circumstances, Madhuram Hotel & Resort may need to cancel or modify a reservation due to operational issues, safety concerns, unforeseen circumstances, government restrictions, or other events beyond the resort’s reasonable control.

In such circumstances, the resort may offer, as appropriate:

• A full or partial refund of the amount paid;

• Rescheduling of the booking; or

• An alternative arrangement, subject to availability and applicable circumstances.

The appropriate remedy will depend on the nature and circumstances of the cancellation.

7. Events, Weddings & Group Bookings

For weddings, parties, conferences, group bookings, and other events:

• Separate cancellation and refund terms may apply.

• Advance payments, booking amounts, deposits, and milestone payments may be subject to specific refund conditions communicated in the event agreement or booking confirmation.

• Cancellation charges may vary depending on the date of cancellation and the stage of event planning.

• Costs already incurred by the resort for vendors, food, decorations, arrangements, or other event-related services may be non-refundable, where applicable.

Guests and event organizers should carefully review the specific terms provided with their booking.

8. Promotional & Special Offers

Bookings made under special promotions, discounted rates, packages, vouchers, or limited-time offers may have specific cancellation and refund conditions.

Such conditions will be communicated at the time of booking and will take precedence over the standard cancellation terms where applicable.

9. Refund Processing Time

Once a refund has been approved by Madhuram Hotel & Resort:

• The refund will generally be initiated within a reasonable processing period.

• The actual time for the funds to reach the guest’s account may vary depending on the payment method, bank, payment gateway, or other financial institution.

• Madhuram Hotel & Resort is not responsible for delays caused by third-party financial institutions or payment service providers.

10. How to Request a Cancellation or Refund

To request a cancellation, modification, or refund, please contact us with your booking details.

Madhuram Hotel & Resort
Sanchi, Madhya Pradesh 464661

Phone: 9893483340
Email: madhuramhotelandresort@gmail.com
Website: Madhuramresort.com

Please include your booking name, booking/reference number, booking date, and reason for the request where applicable.

11. Policy Updates

Madhuram Hotel & Resort reserves the right to modify this Refund & Cancellation Policy from time to time.

Any updates will be published on this page with the revised effective date. Guests are encouraged to review the applicable policy before making a reservation.

12. Contact Us

For questions regarding cancellations, refunds, rescheduling, or booking terms, please contact:

Madhuram Hotel & Resort
Sanchi, Madhya Pradesh 464661
Phone: 9893483340
Email: madhuramhotelandresort@gmail.com